Guru Kirpa Jewellers Jewellers.(“Guru Kirpa Jewellers”, “We”, “Us”) is committed to the compliance of applicable Privacy Laws in the country where Guru Kirpa Jewellers’s product is distributed. Protecting the privacy and security of your personal data is of prime importance to Guru Kirpa Jewellers, therefore, we conduct our business by abiding by the laws applicable on data privacy and data security in the country where Guru Kirpa Jewellers’s product is distributed to you.
This Privacy Policy is intended to inform you about the personal data that is collected from you, how your personal data may be used and disclosed, how you can control the use of your personal data, and how your personal data is protected when you use the Guru Kirpa Jewellers Application or the application developed by a third party for Guru Kirpa Jewellers (“Application”). We do not sell trade your personally identifiable information; however, we may share the same with third parties who assist us in conducting our business, operating our website/Application, or servicing you, so long as those parties agree to keep this information confidential.
Information you provide directly: When you use certain functions provided by the Application, such as when you register for certain services, access, features or services, we may ask you to provide certain personal data such as name, contact number, postal address, email address, username, password etc.
Information that is automatically collected when you visit the Application: When you download and visit the application, certain information may be collected automatically, which includes: Your computer’s Internet Protocol (IP) Address, Your browser type and operating system, Web pages and links you visit, advertisements you view, Your bandwidth speed and information about the software programs that are installed on your computer, Standard server log information Information that we collect from other sources: We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.
How we use the information we collect: General: Guru Kirpa Jewellers may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Application.
Advertisements: Guru Kirpa Jewellers may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
Statistics and Research: Guru Kirpa Jewellers may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Product/Services Improvement: Guru Kirpa Jewellers may use your information to improve and enhance existing Guru Kirpa Jewellers products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.
Publish your reviews, comments and content: Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, Guru Kirpa Jewellers may link to, publish or publicize these materials elsewhere including in our own advertisements.
Guru Kirpa Jewellers may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Application.
Guru Kirpa Jewellers may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
Guru Kirpa Jewellers may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Guru Kirpa Jewellers may use your information to improve and enhance existing Guru Kirpa Jewellers products, services and Applications and develop new offerings, recommendations, advertisements, and other communications and learn more about customers’ preferences in general.
Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, Guru Kirpa Jewellers may link to, publish or publicize these materials elsewhere including in our own advertisements.
To whom do we disclose your Personal Data:We may employ third party entities and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing, and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to Guru Kirpa Jewellers, not to disclose or use it for other purposes. All of our approved third-party providers go through an extensive data protection compliance vetting process before being selected as a third party provider and are bound by all relevant data privacy laws, terms of confidentiality, and this Privacy Policy.
If you choose to use the Application, you will be asked to confirm acceptance of the third party developer user agreement and Guru Kirpa Jewellers’s privacy policy.There may be instances when we disclose your information to other parties to comply with the law or respond to compulsory legal process or to verify or enforce compliance with the policies governing our Services or to protect the rights, property, or safety of Guru Kirpa Jewellers, or any of our respective affiliates, business partners, or customers.
Your Choices: We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links.
Security:
The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure.
Links to Other Web Sites: Guru Kirpa Jewellers Application may contain links to other websites. Guru Kirpa Jewellers is not responsible for the privacy practices or the content of other websites or applications.
On our Application, we may have links to other websites/ applications or you are referred to our Application through a link from another website or Application. We cannot be responsible for the privacy Policies and practices of other websites or applications. Such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website or application. We recommend that you check the policy of each website/application you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website/application. Please contact the owner or operator of such website/application if you have any concerns or questions.
Changes to the Privacy Policy: We may update this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website/Application.
TERMS & CONDITIONS GKJ gives recognition to computer generated tax invoice only. Presentation of invoice is mandatory to process any refund or exchange request.
Refund / exchange / return shall be entertained at the same showroom only from where jewellery was initially purchased and shall not be entertained at any other showroom.
In case of payment by Credit / Debit Cards few charges will be levied.
(a) Gold Bar (Pure Gold) = 2% card charges will be levied
- In case of Diner's club Card/ Amex Card / Business and 2.5% will be levied.
(b) Other jewellery : In case of Diner's Club Card/ Amex card and Business Card 2.5% will be levied.
Process of Refund/ Exchange:Any type of refund shall be made online (NEFT/RTGS) by Cheque only and may take up to 7 working days after providing complete bank detail. Request for refund in cash will not be entertained if the amount is above Rs. 10,000/-
Ornaments will only be accepted as sale return/ exchange, provided they are in proper condition. Damaged de-shaped jewellery will be taken back under the terms of (GKJ Refund/ Exchange Policy )
Process of Refund/ Exchange: : At the time of exchange amount of Gold/ Platinum will be calculated by multiplying net weight (which is mentioned in the invoice) with current Return Rate of Gold/ Platinum and purity of the product. (Net weight* purity * pure rate). In case of refund. 2% extra will be deducted along with any charges paid at the time of purchase. GST is not refundable after 7 days. Refund will be only initiated if the goods are in 100% unused condition and subject to representative evaluation. In other cases -Jewellery will be melted and minimum 3% purification charge will be applied on net weight of pure gold, if someone is unable to present the computer generated tax invoice.
Our exchange / refund policy in terms of deductions made is as under :
(1) If item purchased is returned within 7 days.
Full value after deduction of CC Bank charges, deduction (up to 2.5% as per the card type) shall be returned online by NEFT/ RTGS or by cheque
(*7 days full buy back value shall not be applicable on purchase against old gold of other Jewellers, Purchase against gift coupons and order items and products that are not in the original condition or damaged).
- Customized Jewellery cannot be returned in full value and subject to GKJ Refund and Exchange Policy and Products that are not eligible for 7 days return policy will come under GKJ Refund/ Exchange policy.
(2) If products are exchanged or returned after 7 days.
Exchanged and Refund amount will be calculated as per GKJ Refund/ exchange policy.-In case of Exchange 90% Diamond value will be considered and amount of gold will be calculated as per GKJ Refund/ Exchange policy.
-In case of Exchange on solitaries, the customer has an option to get the present value by the company. In such case value assessed or 90% of the diamond value, whichever is higher shall be considered.
In case of Refund :
- 15% deduction on Diamond and metal amount respectively will be calculate as per GKJ Refund/ Exchange policy, Labour & Polish Charges are not refundable
Charges are not refundable. 15% deduction on Solitaires and Gold will be calculated as per GKJ Refund/ Exchange policy, Labour & Polish Charges are not refundable.
In case the diamond Or Stone of less than 0.05 cents falls within 7 days of your purchase then we will replace it for free.
Platinum -In case of Exchange against platinum jewellery the amount will be considered as Refund as per GKJ Refund/ Exchange policy. -In case of Refund 15% will be deducted from the metal amount
Polki Jewellery -In case of Exchange against Polki jewellery, 25% will be deducted from Polki Diamonds. Exchange against any other category will be considered as Refund, metal amount will be considered as per GKJ Refund/ Exchange policy.
-In case of refund, 30% will be deducted from Polki Diamonds.
Cubic Zircon Amount of metal will be calculated as per GKJ Refund/ Exchange policy.
Full Kundan -In case of Exchange against Kundan jewellery, 20% will be deducted from the net weight mentioned in the Invoice. Exchange against any other category will be considered as Refund.
-In case of Refund, 25% will be deducted from the net weight mentioned in Invoice or as per GKJ Refund/ Exchange policy.
Full Kundan Refund/ Exchange / Buy back policy is not applicable on gem stones. including gem stones that are studded in the jewellery.
Gem Stones Refund/ Exchange / Buy back policy is not applicable on gem stones. including gem stones that are studded in the jewellery.
Kolhapuri Jewellery There will be 10% extra deduction from the net weight mentioned in the invoice and amount of gold will be calculated as per GKJ Refund/ Exchange policy.
Buyback Policy of Silver Jewellery
Coin of 11.5 grams. (Old/Victorian Coin) • 90% of the weight X current rate
All other coins • weight X Puirty % X current rate.
Silver articles/ornaments
95% of the weight X Purity X current rate.
(any charges/taxes paid at the time of purchase included in the invoice shall be deducted at the time of return). Stones and meena will be deducted in order to find net weight.
Polki Jewellery
(1) Intricate work in our ornaments does not allow us to guarantee against any kind of breakage. Light weight jewellery and hollow bangle are extremely delicate. In case jewellers is damages or de-shaped, the customer has to bear the making charges at the time of exchange or return even within permissible period.
(2)Kitty discount will not be clubbed with any other discount.
(3) No guarantee, no exchange, no return on silver jewellery.
(4) Advance & orders will not be entertained without their receipts. If any order gets cancelled customer has to pay the making charges.
(5) Repair will be charged on actual.
(6) The rate mentioned on the invoice does not include of polish / labour/Taxes charge. They are charged Separately.
(7) GKJ reserves right to modify the terms and conditions any time. All disputes are subject to Kapurthala jurisdiction only.